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For agencies
Every client deserves a unique experience
Whether you work for a travel agency, a marketing agency or web agency. Your clients are looking for one thing, to be taken care of. Provide a unique experience for every client thanks to streamlined and professional communication at every interaction.
email & task management for agencies
Complement your expertise with transparent communication and make your team even more productive.
Manage large
email volumes
email volumes
Route messages
to the right person
to the right person
360° view for
your whole team
your whole team
One place for
customer data & files
customer data & files
Clear Categories
and ownership
and ownership
Features
Protect quality by giving your team the 360° view they need
Bundle emails, phone call logs, tasks and projects into one tool and bring accountability into the loop. With clear assignment and automated routing, your team know exactly who's working on what and what to work on next. They can even collaborate on ongoing demands or keep each other up-to-speed.
Features
Exceed expectations with an organized back-end
Automate
Easily manage high volume of request by automating your inbox. Let simple automations route, escalate or organize your incoming requests, so you can focus on what really matters.
Better delivery
With an organized inbox and every previous interaction at your fingertips, you'll make every customer feel unique while optimizing response time.
Collaboration
No more internal forwarding or duplication of work. Collaborate behind the scenes and provide your client with one clean and clear answer.
Follow-up
Manage tasks en projects without leaving your inbox thanks to categorization and task planning. For example, anticipate your customer journey with email templates.
DATA-DRIVEN
Insights on your inbox help you improve your services
Your inbox is full of ready to use data, so take advantage.
Keep statistics on response time, resolution time and the type of incoming request. See workflow patterns and manage workload for ideal productivity of your team.
Need more stats? We got you!
Get started
See Rooftop in action
Get a product tour and ask all your questions to one of our customer success agents.
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